Refund Policy

1. Seven-day refund period

Paid purchases made directly through LetsVoice are eligible for a refund request within 7 calendar days from the date of purchase.

Requests submitted after seven calendar days are not covered by this refund policy unless otherwise required by applicable law.

2. Requesting a refund

To request a refund, contact connect@letsvoice.biz using the email address associated with your LetsVoice account.

Include sufficient information for us to identify the applicable purchase.

Approved refunds will generally be returned through the original payment method where supported.

Processing times after approval may depend on the payment provider or financial institution.

3. Third-party and marketplace purchases

Purchases made through a third-party marketplace are subject to the applicable marketplace's refund process and refund conditions.

Where payment was collected by a marketplace or other third party, refund requests may need to be submitted directly through that provider.

4. How much use is too much

A refund is for a purchase that did not suit you, not for work already done. Within the 7-day window, a refund is given where the account has stayed under all of the limits for its plan since the payment. Going past any one of them means the purchase has been used rather than tried.

Pro

• No more than 3 notes (notes)
• No more than 10 minutes (recorded minutes)
• No more than 2 photos (photo notes)
• No more than 3 questions (ask AI questions)
• No more than 3 runs (action runs)

On any plan, a note delivered to another service by a workflow — Slack, Google Sheets, Notion and the rest — means the paid part has done its job, and the purchase is not refundable.

A note that failed to process is not counted. That is our fault, not your usage.

One refund per person, matched on the account's email address.

Cancelling is always available, whatever the usage. It stops the next payment and leaves you on the plan until the period you have paid for ends.

We also reserve the right to reject repeated or fraudulent refund requests intended to abuse promotional offers, access paid functionality without genuine purchase intent, or otherwise exploit the refund policy, except where a refund is required by applicable law.

5. Statutory rights

Nothing in this Refund Policy limits consumer rights that cannot legally be excluded under applicable law.