Policies

1. Seven-day refund period

Paid purchases made directly through LetsVoice are eligible for a refund request within 7 calendar days from the date of purchase.

Requests submitted after seven calendar days are not covered by this refund policy unless otherwise required by applicable law.

2. Requesting a refund

To request a refund, contact connect@letsvoice.biz using the email address associated with your LetsVoice account.

Include sufficient information for us to identify the applicable purchase.

Approved refunds will generally be returned through the original payment method where supported.

Processing times after approval may depend on the payment provider or financial institution.

3. Third-party and marketplace purchases

Purchases made through a third-party marketplace are subject to the applicable marketplace's refund process and refund conditions.

Where payment was collected by a marketplace or other third party, refund requests may need to be submitted directly through that provider.

4. Abuse of the refund process

We reserve the right to reject repeated or fraudulent refund requests intended to abuse promotional offers, access paid functionality without genuine purchase intent, or otherwise exploit the refund policy, except where a refund is required by applicable law.

5. Statutory rights

Nothing in this Refund Policy limits consumer rights that cannot legally be excluded under applicable law.